Vacation rentals & guest services
Luxury villa rentals and guest services in Riviera Maya
From an initial inquiry to the guest’s departure, a vacation rental needs organized communication and local coordination. Prime Villas supports owners with rental representation and guest care.
Remote expertise, wherever you are. Based in Ciudad Mayakoba. If you need on-site support, we can assess your Riviera Maya property before confirming availability and scope. On-site services require an individual review of location, property needs and availability; remote work does not include physical property management outside the agreed service area.
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Service scope and coordination
- Rental inquiries, reservation communication and calendar coordination within the agreed scope.
- Preparation and arrival coordination for guests.
- A responsive local point of contact during the stay.
- Coordination between property care, guest services and departure.
The final scope is defined for each project.
How to get started
We review how the property is currently represented, the owner’s needs and the guest experience. Responsibilities for platforms, calendars, communications and local work are defined in the proposal.
Explore Alejandra’s experience in Puerto Vallarta and Punta de Mita, and the story behind Prime Villas. Our story.
Frequently asked questions
Do you work with Airbnb and VRBO hosts?
We can discuss rental operations and guest services for properties represented on Airbnb, VRBO and other channels. Access and responsibilities are defined for each project.
Can the chat confirm a reservation?
No. Availability, rates and booking conditions require confirmation from the team.
Can you help me prepare a rental outside Riviera Maya?
Yes. The digital guide and remote consultation can support hosts elsewhere; physical management remains within our current local coverage.